Refund policy

Effective Date: 19 June 26

At Pamskie, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made through https://pamskie.com.

By placing an order with us, you agree to the terms outlined below.

1. Return Period

Customers may request a return within 30 days of receiving their order.

Return requests submitted after the 30-day period may not be eligible for a refund or exchange.

2. Eligibility for Returns

To qualify for a return, items must be:

Unworn
Unwashed
Unused
Free from stains, odors, or damage caused by the customer
In original packaging
With all original tags attached

We reserve the right to refuse returns that do not meet these requirements.

3. Non-Returnable Items

The following items cannot be returned unless defective or incorrectly supplied:

Gift cards
Final sale items
Clearance items
Personalized or custom-made products
Products marked as non-returnable

For hygiene reasons, certain products may not be eligible for return once opened or used.

4. Return Process

To initiate a return, please contact us at:

support@pamskie.com

Please include:

Order number
Full name
Reason for return
Photographs (if applicable)

Our support team will provide return instructions if your request is approved.

Items returned without prior authorization may not be accepted.

5. Return Shipping Costs

For eligible returns approved by Pamskie, we will cover the return shipping costs.

Customers must follow the return instructions provided by our support team.

Unauthorized shipping methods or additional services selected by the customer may not be reimbursed.

6. Inspection of Returned Items

All returned products are inspected upon receipt.

We reserve the right to:

Approve the return
Reject the return
Issue a partial refund where appropriate

If a return is rejected, the item may be returned to the customer.

7. Refunds

Once a return has been received and approved, refunds will be issued to the original payment method used for the purchase.

Approved refunds are typically processed within 5–10 business days.

Depending on your bank or payment provider, additional time may be required for funds to appear in your account.

Original shipping charges may not be refundable unless required by applicable law.

8. Exchanges

We offer exchanges for:

Incorrect size
Defective products
Damaged items
Incorrect items received

All exchanges are subject to product availability.

If a replacement item is unavailable, a refund may be offered instead.

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the item and packaging

Failure to report such issues within a reasonable timeframe may affect eligibility for replacement or refund.

10. Order Cancellations

Orders may be cancelled before they are processed and shipped.

Once an order has been dispatched, it cannot be cancelled and must instead be returned in accordance with this policy.

To request a cancellation, contact support as soon as possible.

11. Refused Deliveries

If a customer refuses delivery or fails to collect a package, any return shipping fees, customs charges, or carrier fees incurred may be deducted from the refund amount where permitted by law.